Real Problems
Real Results
Explore below the pillars of IT, and within, how our community has helped members with right-sized, timely help to solve real world challenges.
You will find here the summaries of the use cases. Full use case details are available for our members. It is completely free to join.
From Fragmented Funding to Strategic Scale: Creating a Framework for Sustainable Healthcare Networks
A coalition of independent hospitals, confronted with unreliable network funding and high administrative burdens, collaborated to create a formal consortium aimed at maximizing participation in the Rural Health Care Program. By strategically aligning rural and urban members, the group unlocked new funding opportunities, broadened eligibility, and generated substantial cost savings. The consortium structure streamlined applications, facilitated bulk purchasing, and reduced expenses, enabling sustained infrastructure growth and operational efficiency. The model expanded across states, offering a scalable framework for healthcare providers seeking reliable funding and improved service delivery.
FQHC facing funding shortages desparately needs to modernize their infrastructure
A rural healthcare provider struggling with limited RHC Program funding transformed its operations by partnering with experts who restructured their applications, resulting in a 308% funding increase and substantial cost savings. This boost enabled the organization to modernize and subsidize its network infrastructure, improving reliability, scalability, and support for telehealth services. This case highlights the importance of networking in ensuring resilient connectivity that underpins high-quality healthcare delivery.
Advancing Operational Resiliency for a Leading Research Hospital System
A leading research hospital system with complex healthcare and academic operations had not updated its Business Impact Analysis (BIA) in over seven years, leaving leadership without a clear understanding of operational risks and recovery priorities. A comprehensive BIA engagement identified critical vulnerabilities, documented workflows, and aligned 45 departments on risk and continuity strategies. This effort drove the development of updated Business Continuity and Disaster Recovery plans, supported by targeted tabletop exercises to validate response protocols and improve cross-functional coordination. This case underscores the importance of networking and endpoint technology in advancing operational resiliency through strategic risk management and preparedness in complex healthcare environments.
Healthcare Cyber Risk Management
A fragmented cybersecurity landscape across seven entities left an organization without real-time, unified risk visibility, making it difficult to prioritize investments and communicate effectively with leadership. Implementing a centralized risk management platform enabled the organization to identify and prioritize risks based on financial impact, align cyber initiatives with business goals, and improve decision-making. As a result, cybersecurity posture improved significantly - with an 88% increase in risk score, enhanced HIPAA compliance, and strengthened resilience through focused patch management and incident response planning. This highlights the critical role of security in unifying risk management and boosting organizational resilience.
From Ransomware Crisis to Cyber Resilience: How Cybersecurity Partners Helped One Organization Regain Control
A large healthcare and consumer goods organization with thousands of employees experienced a crippling ransomware attack after discovering their endpoints were inadequately protected, despite having a provider monitoring firewalls and email systems. The breach encrypted critical data, prompting urgent intervention by incident response experts to restore systems and address vulnerabilities. Following the incident, the organization adopted an all-in-one MDR solution, consolidating vendors, reducing costs, and achieving comprehensive endpoint protection. This underscores the essential role of endpoint security in preventing and mitigating cyber threats.
Central Ohio Rural Health System: Total IT Transformation
A rural care provider dealing with ongoing resource and staffing issues sought comprehensive IT and data management support. By partnering with a technology firm, the organization achieved more resilient and secure infrastructure, allowing staff to focus on strategic goals.
Midwest Hospital System: Seamless Data Center Transition & Future-Ready Cloud
A large healthcare organization needed to scale its operations and modernize IT infrastructure while avoiding the costs and penalties associated with aging data centers and legacy hosting. The organization turned to a solutions provider to facilitate a smooth migration and prepare for future growth.
Medical Practice Management Company: Fast Recovery after On-Premises Failure
A multi-site medical practice suffered an unplanned system failure, halting clinician workflows and putting patient care at risk. A technology partner enabled a swift migration to the cloud, restoring operations and reducing potential losses.
Managed Field Services, Healthcare
A rapidly expanding healthcare provider opening over 10 new sites monthly faced challenges with inconsistent installations and limited vendor support, risking delays and downtime. By partnering with a nationwide managed field services team, they standardized installation procedures, ensured timely equipment setup - including networking hardware and cabling - and established a four-hour onsite repair SLA supported by stocked local spare parts. This streamlined approach enabled faster clinic openings, consistent technology deployments, and minimized downtime, highlighting the critical role of telecommunications in supporting rapid growth and reliable healthcare operations.
Large healthcare drastically reduces complexity and costs associated with life-safety communications
A large healthcare organization with over 500 locations modernized its life-safety communications by replacing costly, outdated POTS lines with a scalable, future-proof solution that reduced monthly telecom expenses by 40%. The new system streamlined infrastructure management, ensured seamless integration across newly acquired facilities, and eliminated exposure to rate hikes, all while maintaining critical communications reliability. This transformation demonstrates the importance of telecommunications in enabling cost-efficient, secure, and scalable communication systems across complex healthcare environments.
Customer consolidates multiple vendors for their distributed environment
A rapidly growing healthcare client with multiple facilities struggled with managing connectivity and installations across various carriers, risking operational downtime due to lack of onsite IT staff. By partnering with a single provider offering dual internet connectivity, 5G wireless for temporary phases, and a comprehensive edgeboot solution for faster repairs and proactive monitoring, the client streamlined deployments and ensured 24/7 operational continuity. This partnership enhanced network reliability, accelerated new facility openings, and supported aggressive growth, illustrating the critical role of telecommunications in enabling seamless, scalable, and resilient healthcare operations.
Nationwide Rollout of Wireless & SASE/SD-WAN Provides Safety and Security for Senior Care Retirement Community
A senior care retirement community with 18 large, multi-level facilities nationwide lacked reliable enterprise-grade Wi-Fi, impacting resident experience and the deployment of life-safety GPS devices. By implementing a Cisco Meraki wireless solution with comprehensive indoor and outdoor coverage, the community achieved seamless, secure, and centralized network support across all locations. This enabled successful rollout of safety technology and enhanced internet access for residents and guests, highlighting the critical role of telecommunications in ensuring safety, connectivity, and operational efficiency across widespread facilities.
Modernized IT for a Growing Dental Practice
A Southern California dental provider with 40 practices and over 425,000 patients sought to modernize its outdated IT infrastructure and backup systems as part of a growth strategy following private equity investment. With limited internal IT resources and concerns about data loss, they chose a service provider whose technically proficient and responsive team delivered a HIPAA- and PCI-compliant solution. This provider's swift intervention during a migration issue prevented significant downtime, and their scalable, cloud-based IT solution enabled the provider's internal team to focus on patient care. Impressed by the results, the client expanded their relationship with their provider to include additional services.
Enhanced Cloud Strategy for the New Year
A large healthcare non-profit providing behavioral health services faced IT staff shortages that impacted patient care and expansion efforts. Partnering with a managed services provider enabled them to offload daily IT operations, standardize desktop deployments, and consolidate security solutions into a modern, scalable cloud environment with near-zero downtime migration. This transformation improved security compliance, uptime, and cost predictability while freeing internal IT to focus on growth initiatives and patient projects. This case highlights the importance of software and security in driving operational efficiency, security, and scalable growth in healthcare organizations.
Delivering HIPAA-Compliant cyber resiliency for a rural healthcare network
A rural healthcare provider struggling with network outages, limited IT resources, and rising costs improved its cybersecurity posture and operational resilience through a comprehensive managed solution. By deploying SD-WAN, managed firewalls, endpoint detection and response, and HIPAA-compliant cloud infrastructure with backup and disaster recovery, the provider enhanced network performance, strengthened ransomware defense, and simplified vendor management. This technology-driven approach not only ensured compliance but also boosted patient care and operational efficiency, highlighting the critical role of security in protecting sensitive healthcare data and maintaining continuous service.
Delivering secure, scalable hybrid infrastructure for a regional healthcare provider's critical workflows
A regional healthcare provider struggling with unresolved Microsoft 365 migration issues, aging servers, rising VMware and Citrix costs, and limited cyber resiliency partnered with a managed services provider to modernize their hybrid infrastructure and strengthen their security posture. The solution included professional services to fix M365 tenant issues, 24/7 managed detection and response (MDR) for continuous security monitoring, Epic hosting and disaster recovery tailored to healthcare compliance, and deployment of Azure Virtual Desktop to support critical workflows. This technology-focused approach enhanced network performance, ensured regulatory compliance, improved business continuity, and established a resilient, scalable environment for patient care, highlighting the critical role of software and security in healthcare IT modernization.
Powering disaster recovery for mission-critical healthcare applications
A large rural healthcare provider modernized its disaster recovery (DR) infrastructure by replacing aging colocation hardware and costly VMware licenses with a co-managed DRaaS solution. This streamlined platform ensured compliance with Epic and HIPAA requirements, reduced downtime for mission-critical applications, and freed internal IT resources to focus on strategic initiatives like AI. The scalable, unified DR solution enhanced operational resilience and positioned the organization for future technology expansions. This case underscores the critical role of software and security in enabling compliance, reducing costs, and improving disaster recovery in healthcare.